We may update these terms and conditions or our privacy policy at any time by revising this page. You should periodically review this page to ensure you are satisfied with any changes. Using or accessing this website implies your acceptance of these terms and conditions. If you do not accept them, please discontinue using this website.
Information About Us
“We/our/us” refer to AReeve Performance Ltd., a company registered in England and Wales at Companies House. Our registered office is Corporate House, Oldmedow Rd, King’s Lynn, PE30 4JJ, United Kingdom. Our registered number is 12345678.
You can contact us by email at info@areeve.co.uk or by telephone at 01553 764047.
Prices
- All prices displayed include VAT and are correct at the time of publishing. Prices are subject to change without prior notice.
- Prices do not include shipping or installation fees.
Pricing Errors
While we strive to ensure that all prices on our website are accurate, errors may occasionally occur. If we discover a pricing error on an item you have ordered, we will inform you as soon as possible and provide the option to reconfirm your order at the correct price or cancel it. If we are unable to contact you, we will treat the order as cancelled. If the order is cancelled due to a pricing error, any payments already made will be fully refunded. We reserve the right to cancel any order placed where a pricing error has occurred, regardless of the order status.
VAT
- VAT is charged at the current rate of 20% to customers within the European Community.
Payment
- We accept Visa & MasterCard credit cards.
- We also accept Visa Debit, MasterCard Debit, and Switch debit cards.
- For card payments, we require the full card number, expiry date, issue number, and the cardholder’s full statement address details.
- For sales exceeding £100, delivery can only be made to the cardholder’s statement address unless you have passed 3D Secure or Verified by Visa.
- Bank transfers are also accepted; please contact us for bank account details.
- Cheques are not accepted.
Your Right of Cancellation Under Consumer Contracts (Information, Cancellation, and Additional Charges) Regulations 2013
As a consumer, you have the right to cancel any contract for goods made via distance communication within fourteen working days of receiving the goods, in accordance with these terms. Special order goods are not returnable under this clause. To cancel, send a written notice with the Sales Order Number and your name and address, either by email (details on the invoice) or by post to our registered office.
Our Right of Cancellation
- We may cancel the agreement at any time before delivery due to circumstances beyond our reasonable control, including but not limited to a manufacturer’s or supplier’s inability to supply the goods.
- In such cases, we will refund any sums you have paid under or related to the agreement.
- We will not be liable for any other loss or damage resulting from such cancellation.
Dispatch and Delivery
- Our weekday cutoff time for same-day dispatch on in-stock items is 14:00 (GMT/BST).
- For urgent orders, please contact us at 01553 764047 before placing your order to ensure availability.
- If you order after 14:00, same-day dispatch may be possible, but please contact us first to arrange this.
Stock
- Our website does not display item stock levels. While we strive to keep popular items in stock, we may not have every option available for immediate shipping.
- If you need your order by a specific date, please check availability with our sales team before placing an order.
- Do not schedule professional fitting appointments until you have received and checked your goods.
Price Match Policy
- We are happy to match or beat a price for an identical item from a UK supplier, where possible.
- Due to international market differences, we may not always match prices from non-UK suppliers due to different shipping rates, VAT, and import duties.
- Before requesting a price match, confirm that the quoted or listed price includes VAT. Some competitors display prices excluding VAT and add it at checkout.
Overseas Customers
- We can export most products.
- Customers outside the UK are not charged VAT or taxes by us but may need to pay import duties and taxes upon arrival in their country.
- If you refuse to pay import duties or taxes, you will be liable for return shipping, UK duties, and other costs, which will be deducted from any refund.
- Some countries may require payment by bank transfer only.
- All products are tested on right-hand drive vehicles unless otherwise specified.
Returns Procedure
- Notify us by email or phone within 7 working days of delivery if you wish to return an item.
- Obtain a Returns Notice Number from a staff member before returning any goods.
- Include a copy of your invoice and the Returns Notice Number when shipping items back. Items returned without this will not be refunded.
For Orders Supplied Correctly and in Resalable Condition
- Within 14 days of delivery: Items can be returned for any reason for a full refund of goods and the initial delivery charge. Return postage is not covered.
- After 14 days: Returns are subject to a 20% handling charge. Initial and return delivery charges are non-refundable.
- After 28 days: No refunds will be issued.
For Incorrect Orders in Resalable Condition
- Within 28 days: Full refund, including initial and return shipping costs.
- Items that have been fitted, lack original packaging, or are otherwise non-resalable will not be accepted for a refund.
Refunds
- Refunds may take up to 7 business days to process. Some payment providers may require additional time for funds to clear.
Trade Credit Accounts
- All trade credit accounts must be settled in full by the last business day of every month.
Additional Terms and Conditions
- Custom-ordered items cannot be returned unless they are not as described or unfit for purpose.
- All returns must be in resalable condition, including original packaging.
- Modified or altered products are not eligible for returns.
- Products intended for painting must be test-fitted before painting.
- After a workshop visit, check wheel nuts/bolts after 25 miles. This is the vehicle owner’s responsibility.
- Old parts left with us will be disposed of after 5 business days unless other arrangements are made.
Consumer Online Dispute Resolution
Visit Consumer Online Dispute Resolution platform for more information.
Responsible Tuning
Parts or software altering a vehicle’s emissions control system are for off-road/motorsport use only. Road use is at your risk and may cause MOT test failure. Contact us for advice on road-legal performance modifications.
For further questions, contact AReeve Performance Ltd. at info@areeve.co.uk or 01553 764047.